What Information We Gather and Why
When you open an account with 111win, we collect the information needed to run it — your name, email address, mobile number, and the payment details you submit when using JazzCash, Easypaisa, or Raast. We also record device identifiers, IP addresses, and session activity so we
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can keep your account secure and flag unusual access. Payment transaction records are held to reconcile deposits and withdrawals accurately; we do not store your full wallet PIN or bank credentials. If you contact our support team, that conversation is logged so we can follow up
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properly. We may also collect cookies and browser data to understand how pages load on your device — this helps us fix mobile performance issues quickly. Data collected through Raast or bank transfer flows is handled in line with the payment processor's own terms, not just
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ours. We retain account data for as long as your account is active and for a further period required under applicable rules. You can ask us what we hold at any time through the account settings or support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.